IT Support Analyst
Are you a tech-savvy problem solver with a passion for innovation and customer service? Join our team as an IT Support Analyst, where you’ll have the opportunity to make a meaningful impact by supporting cutting-edge technology and improving workflows for a diverse team of professionals.
In this role, you’ll be the go-to expert for IT solutions, providing Tier 1 and Tier 2 technical support and guidance to ensure seamless operations across the organization. If you’re looking for a role where your technical skills and creativity are valued, and you can grow your career in an engaging and dynamic environment, this is the opportunity for you!
What You'll Do
- Be the Hero for Tech Support: Provide Tier I & II support to approximately 100-120 on-site and remote users, solving technical challenges efficiently and effectively.
- Drive Innovation: Research and implement technical solutions to improve workflows and strengthen security.
- Manage IT Assets: Take ownership of IT inventory, ensuring accuracy and readiness for deployment.
- Empower Users: Create training materials, deliver hands-on training, and ensure users feel confident with the tools they use.
- Master the Conference Room: Support advanced AV setups for platforms like Microsoft Teams, Zoom, and more.
- Collaborate & Escalate: Partner with external vendors to resolve escalated issues and tackle specialized projects.
What We’re Looking For
- Education:
- Bachelor’s degree in Information Technology or a related field.
- An Associate’s degree with 3+ years of related experience is also welcome.
- Experience:
- At least 2 years of hands-on experience in IT support (Tier 1 and Tier 2) within a Windows 10/11 environment
- Familiarity with:
- Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, Teams)
- Salesforce
- Active Directory, Zoom, and MacOS administration and support experience
- Experience with Microsoft Multi-Factor Authentication (MFA) and deploying standardized computer images
- Skills:
- Strong communication and interpersonal skills.
- Proven ability to manage multiple projects and adapt to a rapidly changing environment.
- Excellent problem-solving abilities with attention to detail.
What Sets You Apart
- Experience with Fortinet VPN
- Technical certifications (e.g., Microsoft, CompTIA)
- Knowledge of Salesforce administration or configuration
- Previous experience in MacOS support
- A collaborative mindset and ability to work across diverse teams
Why Join Us?
- Innovative Environment: Work with the latest technologies and play a key role in driving efficiency and innovation.
- Career Growth: Gain exposure to a wide range of IT responsibilities and opportunities for professional development.
- Team Collaboration: Join a supportive and dynamic team that values your contributions.
- Make an Impact: Your work will directly enhance the efficiency and effectiveness of the organization.
If you’re ready to take your IT career to the next level and be part of a team that values innovation, service, and growth, we want to hear from you!
Salary $60-75K DOE
Temp-to-hire
Onsite location in Downtown Phoenix