Vice President of Community Operations
Are you a dynamic and experienced leader with a passion for creating thriving, well-managed HOA communities? We are seeking a Vice President of Community Operations to bring strategic leadership and operational excellence to a portfolio of large-scale communities in the San Antonio and Austin markets. This is an exciting opportunity to drive meaningful impact and lead a team that is focused on delivering exceptional service to residents and developers alike.

About the Role: As the Vice President of Community Operations, you will provide strategic oversight and operational leadership to ensure our communities are managed to the highest standards. You’ll lead a team of community managers, ensuring operational integrity and a seamless delivery of services. Your leadership will be crucial in driving both client satisfaction and community success.

What You’ll Do:

• Oversee the management of a portfolio of large-scale communities, ensuring contractual obligations and service promises are consistently met
• Lead and mentor a team of community managers, fostering a culture of accountability, integrity, and excellence
• Ensure all operational procedures and standards are followed, with a strong focus on client and resident satisfaction
• Analyze key performance metrics to ensure service delivery targets are met and exceeded
• Build and nurture strong client relationships, anticipating needs, resolving issues proactively, and ensuring retention
• Take a hands-on approach to solving challenges, including stepping in as an acting community manager when necessary
• Lead meetings, develop reports, and provide insights to both internal teams and clients to drive performance
• Keep up with industry trends, regulations, and best practices, and ensure your team and clients are informed and prepared for changes
• Serve as a key leader in the transition process for new communities and existing client proposals (RFPs)
• Continuously enhance team performance and community operations by sharing best practices and providing ongoing training and development
• Actively participate in community meetings and events to maintain visibility and ensure client satisfaction

What You Bring:

• Proven leadership experience in community management, with at least five years of experience as a community manager and three years managing multiple large-scale communities
• Demonstrated success in leading teams and delivering results in a fast-paced, service-oriented environment
• Strong financial acumen, with experience managing budgets, financial statements, and contracts
• Excellent communication and relationship-building skills, with a proactive and solutions-oriented mindset
• CAI PCAM designation preferred, and the ability to obtain a CAM license (as required)
• A commitment to professional growth, with a Bachelor’s degree (strongly preferred) and a Master’s degree in business or related field (preferred)
• Ability to travel as needed to support your team and communities

What We Offer:

• Competitive salary with performance-based bonuses
• Comprehensive benefits package, including auto allowance
• Generous paid time off, including vacation, holidays, and volunteer time
• Professional education and development assistance
• A supportive, service-driven team environment focused on your growth and success

Salary: $120-140K DOE
On-site position based in Greater San Antonio area.
Ability to travel up to 25%

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