We are seeking a highly skilled Field Service Technician with specialized experience in uninterruptible power supplies (UPS), backup power systems, and power distribution equipment. The ideal candidate will demonstrate a strong technical background in electricity and electronics, coupled with a commitment to exceptional customer service. This role involves performing technical maintenance and repairs on critical power systems while ensuring top-notch customer satisfaction.
Key Responsibilities:
- Operate under the guidance of the Service Operations Manager and other company officers.
- Conduct maintenance and repairs on single and three-phase UPS systems, as well as power quality and distribution equipment.
- Offer expert technical support and guidance to customers regarding operational and maintenance issues.
- Deliver outstanding customer service and maintain effective communication with clients during technical interventions.
- Schedule and manage maintenance activities to maximize efficiency and benefit both the customer and the company.
- Prepare and submit detailed service reports and documentation.
- Maintain clear communication with colleagues and supervisors about all service activities.
Qualifications:
- Minimum of 2 years of experience in working with UPS systems, battery technologies, emergency power systems, or related electrical/electronic fields.
- Preferred hands-on experience with one or more leading UPS brands, either through factory or field training, along with relevant field technician experience.
- Proficiency in reading and interpreting technical instructions, safety manuals, service manuals, electrical and electronic schematics, and company procedures.
- Solid understanding of single-phase and three-phase systems, as well as AC/DC circuit theory. Skilled in using various test equipment.
- Availability for an on-call rotation schedule: 2 weeks on-call, followed by 4 weeks off, including potential night and weekend shifts. Must be prepared to provide 24/7 emergency support as required.
- Willingness to travel, including out-of-state trips once per month (up to 3 nights) and local travel within Arizona as needed.
- An associate degree in electricity, electronics, or a related field is preferred; relevant experience may substitute for educational requirements.
- Clean driving record and ability to pass a criminal background check.
- Strong verbal and written communication skills, with the ability to handle customer interactions with professionalism and tact.
- Competency in documentation, timely reporting, and computer literacy.
Compensation & Benefits:
- Base Salary: $80K+ DOE
- Stable work schedule, that promotes work/life balance
- Paid holidays and paid time off
- Comprehensive benefits package including medical, dental, vision, and 401k plan
- Company vehicle provided