We are seeking a highly skilled Field Service Technician with specialized experience in uninterruptible power supplies (UPS), backup power systems, and power distribution equipment. The ideal candidate will demonstrate a strong technical background in electricity and electronics, coupled with a commitment to exceptional customer service. This role involves performing technical maintenance and repairs on critical power systems while ensuring top-notch customer satisfaction.

Key Responsibilities:

• Operate under the guidance of the Service Operations Manager and other company officers.
• Conduct maintenance and repairs on single and three-phase UPS systems, as well as power quality and distribution equipment.
• Offer expert technical support and guidance to customers regarding operational and maintenance issues.
• Deliver outstanding customer service and maintain effective communication with clients during technical interventions.
• Schedule and manage maintenance activities to maximize efficiency and benefit both the customer and the company.
• Prepare and submit detailed service reports and documentation.
• Maintain clear communication with colleagues and supervisors about all service activities.

Qualifications:

• Minimum of 2 years of experience in working with UPS systems, battery technologies, emergency power systems, or related electrical/electronic fields.
• Preferred hands-on experience with one or more leading UPS brands, either through factory or field training, along with relevant field technician experience.
• Proficiency in reading and interpreting technical instructions, safety manuals, service manuals, electrical and electronic schematics, and company procedures.
• Solid understanding of single-phase and three-phase systems, as well as AC/DC circuit theory. Skilled in using various test equipment.
• Availability for an on-call rotation schedule: 2 weeks on-call, followed by 4 weeks off, including potential night and weekend shifts. Must be prepared to provide 24/7 emergency support as required.
• Willingness to travel, including out-of-state trips once per month (up to 3 nights) and local travel within Arizona as needed.
• An associate degree in electricity, electronics, or a related field is preferred; relevant experience may substitute for educational requirements.
• Clean driving record and ability to pass a criminal background check.
• Strong verbal and written communication skills, with the ability to handle customer interactions with professionalism and tact.
• Competency in documentation, timely reporting, and computer literacy.

Compensation & Benefits:

• Base Salary: $80K+  DOE
• Stable work schedule, that promotes work/life balance
• Paid holidays and paid time off
• Comprehensive benefits package including medical, dental, vision, and 401k plan
• Company vehicle provided